Slack Jira Service Management Integration

Enjo Ticketing

Cut your support time by 80%

Resolve employee IT requests faster in Slack with automated suggestions from knowledge sources like Confluence, Sharepoint etc and bi-directional ticket updates between Slack or Teams and Jira.

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Trusted by startups to established enterprises

Built for Support Team

Everything you need to track and answer employee requests in Slack and Teams. Connect Slack or Teams to Jira Service Management projects for full stack help desk experience.

Easy Deflection

Easy Ticketing

Easy Triaging

Easy Deflection

Automatic suggestions

Enjo automatically answers for every message in the channel from Confluence and other connected knowledge sources.

Search on demand

Trigger a search on-demand in Slack or Teams and share the appropriate result as an answer in the channel.

Learn and improve

Improve your wiki documentation by collecting and analyzing employee feedback during each interaction.

Tune document matching

Tune the response answers by defining the scope of search and response lengths.

Add to knowledge

Convert Slack or Teams conversation to Enjo Answers so it can be used to answer similar requests in the future.

Easy Ticketing

Emoji ticketing

Add a ticket emoji to any Slack or Teams message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.

Automatic syncing

Discussions in the Slack or Teams thread conversations are automatically synced to the Jira request and updates to the request in Jira are synced back.

Easy approvals

Enjo delivers approval requests to approvers in Slack or Teams. Just click a button in the approval message to take action on the request.

Easy tracking

Customers can easily track their open requests in the support channel or privately in their Enjo app home.

Easy feedback

Get employee feedback about the support experience in Slack or Teams. When a ticket is closed, the reporter is sent a message asking about their support experience.

Private requests

Customers can file your requests privately from the Enjo app home in Slack or Teams. Administrators can restrict access to only select help desk projects and request types.

Easy Triaging

Enjo assists users to track metrics of confluence

Central triage channel

Setup a private “agent” channel for the help desk team to serve as the hub for all requests collected via Slack or Teams or any other channel.

Internal comments

Enabling channel sync would allow internal comments in Slack or Teams to get automatically updated in JSM and vice versa.

Slack message customization

Customize the message you receive when creating requests in Slack or Teams. Customize the request details and action buttons that will show up.

Request previews

Request previews show additional information and action buttons for the request when they are mentioned in Slack or Teams.

There’s more

Multi level access control

Enjo supports administrator roles at both copilot level and account level. Every copilot and account can have one or more designated administrators.

Multi-message actions

Turn a conversation across multiple messages into one Jira request by just adding an emoji to the beginning of the conversation.

Dynamic request creation forms

Automatically discover required fields during request creation, update or status transition based on permissions granted to the user.

Copilot preferences

Extensively customize the Enjo behavior including thread sync, creation defaults, project restrictions, notification subscriptions,request previews and more.

Guest Facilitation

Configure guest facilitation that allows external users to create and comment on Jira requests. Configure restrictions at user or bot levels.

Extensive command support

Enjo supports most JSM actions via slash commands. Create a request, update any field, take actions including changing status, assignee and more.

Ticketing in DM channels

Handle requests from employees in direct chat (DM channels) with them. Easily capture these conversations into Jira requests.

Works with JSM DC or Cloud

Enjo Slack and Teams integration for JSM fully supports all features in both the on premise (Data Center) and cloud versions.

Built for Enterprise

Enjo is built to meet the security and reliable performance requirements at large enterprise deployments.

Enterprise grade security

Enjo has been built from the ground up with security in mind. We partner with external auditors annually for SOC-II and ISO 27001 compliance.

Built to handle scale

Enjo’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability.

24*7 Premium support

Enterprise customers can rely on a dedicated shared channel in their Slack or Teams workspace to get easy access to priority support from Enjo.

You can customize the name of the Enjo copilot in Slack or Teams to better resonate with your team or your company brand and personality.

Dedicated account manager, prioritized feature requests, custom contract & invoicing, vendor risk assessment, extended evaluation and implementation assistance.

Dream11 is a USD 8B sports technology company based in Mumbai, India. It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

IT teams continue to collect requests in a manner similar to their previous Slack process, with updates now seamlessly managed between Slack and Jira.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

They have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

Trusted Security Excellence

Best-in-class security trusted by thousands of leading brands in the US and around the world.
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Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure. Made by founding team with 4 decades of experience at some of the largest enterprises with industry leading security measures.