Enjo for L2 Support Teams

Resolve request automatically

Don't waste time answering repetitive questions from L1 team
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• Automatically answer from the team knowledge base directly in your support channels.
• Quickly find and share that helpful article from knowledge sources like Confluence, Sharepoint etc with the L1 support team.

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Support naturally

Discuss your customer tickets in Slack or Teams channels while Enjo takes care of the rest.
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• L2 support agents get notified directly in Slack or Microsoft Teams.
• L2 support agents update tickets by just posting messages in Slack or Microsoft Teams.
• L2 support agents can easily track open requests in their support channels.

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Share actionable insights

Don't wait for SLA breaches to take action. Engage your team proactively with smart actionable insights in Slack or Teams. Use prebuilt report templates or build your own workflow automations.
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• Get alerts on pending tickets that don't have an update in a while.
• Keep every stakeholder in the loop by bringing key insights into Slack or Teams.
• Monitor and improve usage and adoption with easy-to-digest charts and activity logs.

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