IT Support

The AI agent  that resolves IT requests,  end-to-end.

Enjo's AI Agent resolves repeat IT requests directly in Slack and Teams. When a request requires human judgment, it raises a Jira or ServiceNow ticket, with the full conversation attached and context intact.

Start for FreeBook a Demo

Trusted by 600+ B2B Companies

Same requests. Every week.

Your queue isn't growing because employees are careless. It's growing because the same 20 requests come back every week. And every single one still needs a person to close it.

Why most AI agents fail IT teams

You tried a virtual agent. It routed everything back.

Most IT teams have tried this before. A chatbot that routed everything the moment a request had two parts. Workflows that took a quarter to build and broke when someone renamed a field. Built to deflect tickets, not close them. Your team ended up handling everything anyway.
 Routes instead of resolves

Most virtual agents route to a human the moment a request has two parts. Employees learn to skip the bot entirely.

Takes months to first resolution

The last platform took a full quarter to configure before it resolved anything. The deck promised weeks.

Fragile by design

A renamed field. A new form. The workflow breaks, and nobody on the team owns the fix.

How it works

Enjo resolves requests end-to-end.

‍
1
Employees submit IT requests in Slack or Teams 
2
Enjo reads your knowledge base and answers with sources
3
If action is needed, Enjo acts, unlocks accounts, grants access, submits approvals
4
If it still can't resolve, it escalates with a full conversation attached 
Works inside your existing stack

Plugs into the tools you already run.

Other platforms require you to migrate before AI does anything useful. Enjo plugs into the helpdesk, knowledge, and identity tools you already run. No rip-and-replace, no change management project, no six-month rollout before anyone sees value.

See it on your own tickets

Connect a knowledge source and watch Enjo answer real questions today. Free plan, no credit card.

Start for Free
Use cases

What Enjo resolves

IT helpdesk automation is usually measured in deflected tickets. Enjo measures in resolved requests. Here's what it closes.
Password resets and unlocks

Enjo authenticates the account through Okta or Azure AD, inside the chat thread. The most common IT requests, closed without a single ticket.

Software and access requests

An employee asks for Figma. Enjo checks eligibility, routes the approval if policy requires it, and provisions the license; no IT ticket needed.

In-chat approvals

The approval request goes to the manager in Slack. One click, approved, and recorded in the audit log. No follow-up emails, no chasing.

Email and group management

When employees join, move teams, or leave, Enjo updates Google Workspace groups and distribution lists from a single chat request.

Device and connectivity

When VPN drops, Wi-Fi fails, or Zoom won't connect, Enjo walks employees through the fix using your own runbooks, not generic internet advice.

Proactive outage and SLA alerts

Enjo pushes outage updates, maintenance windows, and SLA alerts to the right channels before employees start raising tickets.

Published results from named customers.

These aren't projections. Every number on this page comes from a customer on record.

63%

of IT requests resolved autonomously

Aurora · 2,500 employees

80%

faster response times
‍

Delivery Hero · 95,000+ employees

100%

of requests auto-ticketed in Jira

eDreams ODIGEO · 1,700+ employees

Worried this takes months to stand up? Amber Group, a $3B crypto finance company, went from proof of concept to production in 5 weeks, with zero missed requests from day one.
Case Studies

Real-World customer stories

Discover how Enjo.ai has transformed workflows and boosted productivity for organizations like yours.

Amber Group: AI Helpdesk Automates Engineering Workflows

How a $3B Crypto Finance Unicorn Automated EngineeringWorkflows with AI-Powered Helpdesk Automation

Read More

Rakuten: Gen AI Helpdesk Automates Global IT Support

Enjo automated IT support via Slack and Teams, eliminating unnecessary tickets for 30,000+ global employees.

Read More

BookMyShow: 100% Ticket Capture via Slack Automation

India’s largest entertainment ticketing platform deploys Enjo to automate internal support across Slack and Jira-achieving 100% request capture and zero manual ticket creation for 1,000+ employees.

Read More
Security & Compliance

Built for enterprise security reviews.

Enjo keeps your data protected while enabling safe automation. Trusted by Snap, Wayfair, Delivery Hero, Cubic, Aptean, and Rakuten.
  • SOC 2 Type II + ISO 27001 compliant; GDPR compliant
  • TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
  • AI Guardrails for inputs/outputs + full audit logs
  • Regular scans + pen tests (NDA), tested backups + IR plan
  • 99.9% uptime for 6 years, proven at enterprise scale
AI Safety & Governance
Security & Compliance
FAQ

Questions IT leads actually ask

What is AI IT support?

 An AI agent that completes IT requests end-to-end in chat, not a chatbot that searches articles and routes a ticket. Enjo reads your docs and past tickets, takes the action (an account unlock, an access grant, an approval), and only escalates when a human is genuinely needed. That's the difference between an AI service desk and a deflection bot.

Does Enjo replace ServiceNow or Jira?

No. Enjo runs on top of the helpdesk you already have. It resolves requests in Slack and Teams, and when something needs a human j, it creates the ticket in Jira or ServiceNow with the full conversation attached.

What happens when the AI can't resolve something?

The Escalation engine creates a ticket carrying the entire conversation, the sources Enjo checked, and what it has already tried. Your agent starts where the AI left off, rather than stopping, and instead of asking the employee to repeat themselves. You define the rules for when, how, and where handoffs happen.

How long does deployment take?

Knowledge sources like Confluence, SharePoint, and past tickets connect on day one, and answers start flowing as soon as they're indexed. For scale reference: Amber Group went from proof of concept to production in 5 weeks, with zero missed requests from the first day.

How much does it cost?

The Free plan is $0 with 200 AI Replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95/month. Pricing is per AI Reply, never per seat, so growing the team costs nothing. Current details are always on the pricing page.

How is this different from Intercom/Zendesk's built-in AI?

The Free plan is $0 with 200 AI Replies a month, unlimited human agent seats, and no credit card. Paid plans start at $95/month. Pricing is per AI Reply, never per seat, so growing the team costs nothing. Current details are always on the pricing page.

Is my data safe? Where is it stored?

Yes. Enjo is SOC 2 Type II & ISO 27001 certified, GDPR compliant. Data is encrypted (TLS 1.2+, AES-256), hosted on secure infrastructure, and never shared or used to train external models. Trusted by 500+ teams including Snowflake and Wayfair.

Frequently asked questions

If you have further questions, simply request a demo from our team, and we'll respond promptly.
Is there a free Intercom alternative?

Yes. Enjo Inbox is free forever, unlimited agent seats and 200 AI replies a month, no credit card. It's a permanent plan, not a trial. You only pay if you use more AI, at a flat $0.05 per interaction.

How much does Intercom cost vs Enjo?

Intercom bills per seat ($29–$132/mo) and from $0.99 every time Fin resolves a ticket. Enjo includes unlimited seats and charges a flat $0.05 per interaction. At 15 agents, that's roughly $100/mo on Enjo vs $2,265 on Intercom, and the gap widens as you grow.

Is Fin worth $0.99 per resolution?

It depends on volume. Fin is billed only when it resolves without a human handoff, so you're not charged for failed attempts. At a few hundred resolutions a month the cost is modest; at thousands it dominates the bill, where Enjo's $0.05 per interaction is about a twentieth of the rate.

Does Enjo's AI actually resolve tickets, or just deflect them?

Yes. Enjo Inbox is free forever, unlimited agent seats and 200 AI replies a month, no credit card. It's a permanent plan, not a trial. You only pay if you use more AI, at a flat $0.05 per interaction.

Can I switch from Intercom without a migration project?

Yes. Connect your channels and import your help center content, there's no rip-and-replace. Most teams are live in days, and Enjo can run alongside your existing helpdesk or as a standalone inbox.

horizontal-da…ne-vector
Quick action

Start Free. Prove Value. Scale When Ready.

Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.
Start for Free
Book a Demo
Product
AI AgentInboxHelp CenterAgent AssistInsightsGuardrailsEnjo for SalesforceEnjo for ServiceNowEnjo for JiraEnjo for ZendeskCustomer Service AutomationAI Support Agents Guide
Solutions
B2B Customer ServiceIT ServiceHR ServiceAI Agent Platform ↗AI Governance Tool ↗
Company
AboutTermsPrivacy PolicySecurityGDPRSLAContact UsCareer
Resources
BlogSuccess StoriesWhitepaperChangelogDocumentationEnterpriseRequest a QuoteAI Safety and Governance
Alternatives
Intercom AlternativePylon AlternativeDevRev Alternative
horizontal-da…ne-vector
© 2026 Troopr Labs Inc. All Rights Reserved
IT Support

Effortless IT Support with Enjo AI Agent  

Empower your employees with 24/7 autonomous IT support. Enjo's AI Agent seamlessly integrate with your existing systems to provide instant, personalized assistance and automate resolutions, boosting productivity and satisfaction.

Start for Free
Book a Demo
Trusted by startups and established enterprises

Enjo: AI-Powered IT Support

Here's a usecase video on how you can automate tickets directly in Slack.
Start for Free
Book a Demo
Impact

Real Impact. Real Metrics.

See how enterprise teams are accelerating resolution times and freeing support agents for high-value work.

+60%

Reduced IT Support

+30%

Employee Satisfaction (ESAT)

+80%

Improved Resolution Times

Benefits you will get

If you have further questions, simply request a demo from our team, and we'll respond promptly.
Get a personalised demo
1

24/7 Autonomous Support

‍

Never leave your employees waiting. Enjo's AI Agent provide round-the-clock support, ensuring their issues are addressed promptly.

2

Seamless Integration

‍

Enjo integrates seamlessly with leading ticketing systems like ServiceNow, Atlassian, Freshservice, and BMC, as well as everyday IT applications.

3

Proactive Resolutions

‍

Enjo's AI Agent proactively identify and resolve issues before they escalate, minimizing downtime and disruptions.

4

No-Code Customization

‍

Customize Enjo's AI Agent using our intuitive no-code platform, tailoring them to your specific needs without writing a single line of code.

Case Studies

Real-World customer stories

Discover how Enjo.ai has transformed workflows and boosted productivity for organizations like yours.

Amber Group: AI Helpdesk Automates Engineering Workflows

How a $3B Crypto Finance Unicorn Automated Engineering Workflows with AI-Powered Helpdesk Automation.

Read More

Rakuten: Gen AI Helpdesk Automates Global IT Support

Enjo automated IT support via Slack and Teams, eliminating unnecessary tickets for 30,000+ global employees.

Read More

BookMyShow: 100% Ticket Capture via Slack Automation

India’s largest entertainment ticketing platform deploys Enjo to automate internal support across Slack and Jira-achieving 100% request capture and zero manual ticket creation for 1,000+ employees.

Read More

Automate Software Provisioning

‍

Streamline software provisioning by empowering employees to request and install approved applications autonomously.

Update Email Groups

‍

Keep your email groups up-to-date by allowing employees to easily manage group memberships through Enjo's AI Agent.

Automate Approvals

‍

Accelerate approval processes by enabling employees to submit and track requests through Enjo's AI Agent.

Troubleshoot Common IT Issues

‍

Resolve common IT issues quickly with Enjo's AI Agent, reducing the need for manual intervention.

Unlock IT Resets and Passwords

‍

Empower employees to reset passwords and unlock accounts securely, without relying on IT support.

Proactive Notifications and Updates

‍

Stay ahead of potential issues with proactive notifications and updates from Enjo's AI Agent.

horizontal-da…ne-vector
horizontal-da…ne-vector
Security Excellence

AI Safety & Governance,
trusted by top enterprises

Enjo keeps your data protected while enabling safe automation, without losing control.Trusted by 100s of enterprises, including Snap, Wayfair, Delivery Hero, Cubic, Aptean, and Rakuten.
  • SOC 2 Type II + ISO 27001 compliant; GDPR compliant
  • TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
  • AI Guardrails for inputs/outputs + full audit logs
  • Regular scans + pen tests (NDA), tested backups + IR plan
  • 99.9% uptime for 6 years, proven at enterprise scale
AI Safety & Governance
Security & Compliance
Quick action

Start Free. Prove Value. Scale When Ready.

Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.

Start for Free
Book a Demo
Product
AI AgentInboxHelp CenterAgent AssistInsightsGuardrailsEnjo for SalesforceEnjo for ServiceNowEnjo for JiraEnjo for ZendeskCustomer Service AutomationAI Support Agents Guide
Solutions
B2B Customer ServiceIT ServiceHR ServiceAI Agent Platform ↗AI Governance Tool ↗
Company
AboutTermsPrivacy PolicySecurityGDPRSLAContact UsCareer
Resources
BlogSuccess StoriesWhitepaperChangelogDocumentationEnterpriseRequest a QuoteAI Safety and Governance
Alternatives
Intercom AlternativePylon AlternativeDevRev Alternative
horizontal-da…ne-vector
© 2026 Troopr Labs Inc. All Rights Reserved