B2B Customer Service
AI Customer Support That
Closes Tickets End-to-End
AI Agents resolve repetitive requests. Your team handles the exceptions with full context. Enjo adds AI resolution to the tools your team already uses - or works standalone.
No credit card · Free Inbox + Help Center included · Pay only when you scale
Trusted by startups and established enterprises
Built for teams under pressure
Your Tickets Keep Growing. Your Team Doesn't.
You need AI that resolves real tickets - grounded in your knowledge, inside your existing tools.
Same questions, every day
"How do I configure SSO," "where's my invoice," API troubleshooting - your team answers them on repeat while complex issues pile up.
Volume grows, headcount doesn't
Hiring can't keep pace with ticket growth. You need resolution that scales with your customer base.
You need help - without wrong answers
AI sounds great until it makes things up. You want automation that's grounded in your knowledge and stays on policy.
Your team already lives in a helpdesk
Salesforce, Zendesk, Jira, ServiceNow - you don't want to migrate. You want AI that works inside your existing tools.
Why a dedicated AI layer
Your Helpdesk's Built-In AI Hits a Ceiling
Built-in helpdesk AI works inside one system and stops there. Enjo works across your entire stack.
One Knowledge Index. No Duplication
Built-in AI only reads its own knowledge base.
Enjo indexes all your sources into one layer. Build once, use everywhere - regardless of helpdesk.
Purpose-Built for B2B
Built-in AI treats every request the same.
Account intelligence, customer history, Slack Connect shared channels, and complex cross-team routing.
Actions Across Every System
Built-in AI updates fields in its own platform.
Enjo orchestrates across Okta, Jira, Salesforce, and any connected system - resolving without human involvement.
No Vendor Lock-In
Built-in AI locks your investment to one vendor.
Knowledge, flows, and training persist regardless of helpdesk. Switch vendors - nothing breaks.
63%
Auto-resolution
Aurora · $14B valuation
1M+
Requests Handled by AI
Aptean · $1B+ revenue
60%
ESAT Improvement
Aurora · 2.5K employees
5 wks
POC to Production
Amber Group · $3B valuation
How Enjo works
AI Agent Resolves. Your Team Handles What It Can't.
One knowledge layer powers every channel - AI resolution, human agent workflows, and customer self-service. Zero drift.
1
Connect your knowledge
Bring your existing knowledge sources or use Enjo's built-in knowledge system. One index powers AI, human agents, and self-service - no duplication across tools.
2
AI Agent resolves and takes action
Customer asks a question via chat, email, or Slack. The AI Agent understands the request, finds answers in approved knowledge, and takes action when needed - no human required.
3
Exceptions escalate with full context
When confidence is low or the issue is complex, the AI Agent creates a ticket in your helpdesk or Enjo Inbox - with the full conversation so humans start where AI left off.
4
Measure and expand
Insights shows resolution rates, customer satisfaction, and cost savings - so you can prove ROI and identify where to automate next.
Free to start, useful from day one
Everything to Run Support - Free
Start free with real customer conversations. Upgrade when you see the value.
Inbox
Where your team handles what AI escalates - full context, conversation history, and suggested next steps in one workspace.
- Unlimited conversations
- Team collaboration and handoffs
- SLA tracking and routing
- Email, web chat, and Slack Connect shared channels
Help Center
The knowledge layer powering AI Agent - and a branded self-serve portal where customers find answers without a ticket.
- Deflects tickets before they're created
- AI-powered semantic search
- Multilingual support
- Multi-brand portals
AI Agent
Resolves questions autonomously and escalates to your team with full context when it can't.
- Grounded in your approved knowledge
- Takes actions in connected systems
- Escalates when confidence is low
- Personalizes using customer account and history
AI Actions & Flows
Not Just Answers. Actions.
Other AI suggests articles. Enjo takes action - multi-step workflows designed visually in Studio. No code.
- Execute operations across helpdesks, identity providers, and CRMs
- Multi-step flows with logic, conditions, and fallbacks
- Visual builder in Studio - drag, drop, deploy
- Context-aware - uses account, plan, and history
- Full audit trail on every action
Help Center
Deflect Tickets With Better Self-Service
AI Agent answers customers through your Help Center - tickets deflected before they're ever created.
- AI-powered search across all your content
- Multilingual - serves customers in their language
- Multi-brand portals by product, region, or audience
- Same knowledge for AI, agents, and customers
- Feedback signals reveal content gaps automatically
Agent Assist
AI Guidance Inside Your Helpdesk
Embeds inside Salesforce, Zendesk, Jira, and ServiceNow - summaries, replies, and knowledge on live tickets.
- Summaries and replies from context and history
- One-click refinement- rephrase, expand, or translate
- Real-time sentiment detection for de-escalation
- Turns resolved cases into draft articles
- Lives inside your agents' existing workspace
Guardrails
You Define the Boundaries
Control what AI says, does, and when it escalates - with audit trails on every interaction.
- Topic boundaries - approved scope only
- Input/output controls filter sensitive content
- Every response traced to its knowledge source
- Audit logs for compliance and review
- You define what good looks like
Insights
See What's Working - and What to Expand
Dashboards you can share with leadership. Know your ROI before they ask.
Resolution Rate
AI vs. human, by topic
Time Saved
Hours freed per week
CSAT / ESAT
Satisfaction trends
AI Coverage
Gaps to automate next
Cost Savings
Per-ticket economics
Customer stories
Real Results at Enterprise Scale
See how B2B teams use Enjo to resolve more, escalate less, and prove ROI.
1M+
Customer requests handled by AI
Across 80+ products and 600+ support reps, Aptean uses Enjo AI Agents to resolve customer requests at scale — freeing reps for complex, high-value cases.
Learn More
63%
autonomous resolution rate
A $14B autonomous vehicle company achieved 45% faster resolution and 60% higher satisfaction scores with Enjo AI handling frontline requests.
Learn More
5 wks
POC to full production
A $3B crypto finance company went from proof-of-concept to full production in five weeks - with zero missed requests from day one.
Learn More
Integration
Seamless Integration with Your Workflow
Enjo.ai seamlessly integrates with your favorite tools like Slack, Jira and many more, ensuring a smooth workflow and enhanced productivity.
Security Excellence
Security & AI governance, trusted by top enterprises
Enjo keeps your data protected while enabling safe automation, without losing control.Trusted by 100s of enterprises, including Snap, Wayfair, Delivery Hero, Cubic, Aptean, and Rakuten.
- SOC 2 Type II + ISO 27001 compliant; GDPR compliant
- TLS 1.2+ in transit, AES-256 at rest, keys via AWS KMS
- AI Guardrails for inputs/outputs + full audit logs
- Regular scans + pen tests (NDA), tested backups + IR plan
- 99.9% uptime for 6 years, proven at enterprise scale
Quick action
Start Free. Prove Value. Scale When Ready.
Use Enjo for real customer conversations and see how it fits your support workflow. Scale as your support grows.
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