Unlock Actionable Insights powered by generative AI
Uncover patterns, identify gaps, and act on recommendations to unlock unprecedented productivity gains in your support operations.
Operational Visibility
- Real-time metrics: resolution rates, time to resolution, adoption
- Identify bottlenecks with drill-downs and historical analysis
- Monitor adoption and usage rates to track the implementation success
Optimized Knowledge
- Uncover knowledge gaps by analysing frequently asked questions and unanswered queries
- Generate recommendations for creating or updating knowledge base articles
- Identify opportunities for agent training and knowledge-sharing initiatives
Improved Satisfaction
- Measure customer satisfaction rates and correlate with issue types, agents, or departments
- Identify areas for improvement based on customer feedback and sentiment analysis
- Implement targeted strategies to enhance the overall customer experience
Streamlined Ticketing
- Gain insights into ticket patterns, categories, and resolution times
- Optimize ticket routing and prioritization based on historical data
- Identify opportunities for automation and self-service solutions
Data-Driven Decisions
- Access comprehensive reports and dashboards for stakeholder visibility
- Make informed decisions on resources, training, processes
- Continuously refine and optimize your support operations based on data-driven recommendations
What Our Customers Say
Netflix
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Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Among other options, we picked Troopr because it was cleared by our internal security team and Jira integration worked with our hosted Jira server. Troopr seemed to boast stable development and responsive support team.
Your Data, Our Priority
- Best-in-class security trusted by thousands of leading brands in the US and around the world.
- Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
- Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.
Accelerate support with Generative AI
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