Best Jira Slack Integration in 2025 for IT teams

Companies are increasingly leaning towards chat platforms to collaborate efficiently among distributed teams. Deeper integration between Jira and Slack provides for improved communication and collaboration among team members. It also provides for increased efficiency and better issue tracking across the organization. IT teams can resolve employee requests faster using this tool. 

If you are in the market for Jira Slack integration solutions, you have probably tried the native Slack bots that come with Jira. Enjo is a Slack integration for Jira that is purpose built for IT teams. Enjo comes with custom built automations that are customizable for every use case based on your prefernce.

In this blog, we will cover different ways of Jira Slack integration and its benefits. We will also cover how Enjo’s solution compares with the native Slack bots and how you can try them for yourself in your Slack workspace.

What is Jira Slack integration 

Jira Slack integration is a connection between the Jira Service Management (JSM) for support help desk management and the communication platform Slack. JSM is designed to help organizations manage their IT service desk operations. It includes features such as employee request management, incident management, problem management, and service level agreement (SLA) tracking. It allows teams to streamline and automate their IT service desk processes, improve communication and collaboration, and increase the efficiency and effectiveness of their IT service management operations.

Top use cases for IT support management with Jira Slack integration

IT teams find most value in helping resolve employee issues faster. Enjo’s Jira Slack integration comes with many features that help with faster resolution of support requests. Some of the common use cases include:

1. Collecting requests in Slack
2. Updating tickets in Slack
3. Getting ticket update alerts in Slack
4. Processing approvals in Slack
5. Collecting feedback in Slack
6. Getting actionable insights in Slack

1. Collecting requests in Slack

You can set up one or more support channels for the employees to report internal issues in Slack. Employees can just type in the requests in the channel and Enjo has a simplified process of capturing these Slack messages as tickets. All that you need to do is select an emoji and a new ticket is created with details in the thread. You can edit the ticket fields at the time of creation or anytime later using the “Edit field” option in Slack.

2. Updating tickets in Slack

Enjo directs all the requests (created via Slack and Jira) to the Agent triage channel in real-time. This allows private space for your team to discuss and take up the tasks. Your team can also scan through the requests and take necessary actions (update, comment, edit or start conversations with customers) when they have relevant permissions.

3. Getting ticket update alerts in Slack

Enjo's Jira Slack integration automatically syncs all updates between Slack and Jira. All the Jira updates from your team are captured in the Slack thread. This keeps the Slack thread up to date for the agents and employees to get the complete picture. Slack conversations are automatically captured and updated to Jira in real-time, keeping everyone on the same page.

4. Streamlined Approvals in Slack

Enjo seamlessly integrates Jira's approval workflows into Slack, enhancing request management efficiency. This feature allows:

• Dynamic adaptation of Jira approval configurations
• Multiple approvers to make decisions before team involvement
• Approve/decline actions directly within Slack

By respecting existing workflow setups, Enjo ensures a consistent experience across platforms, simplifying the approval process and reducing response times.

5. Streamlined Feedback Collection in Slack

Enjo automates employee feedback collection, enhancing your team's decision-making process:

• Sends automated surveys directly to customers in Slack
• Allows customers to submit responses easily within the chat
• Collects and analyzes feedback data
• Generates concise, actionable reports

This streamlined process ensures:

- Higher response rates
- Real-time feedback collection
- Easier data interpretation for informed decisions
- By simplifying feedback management, Enjo helps your team focus on implementing improvements and boosting customer satisfaction.

6. Actionable Insights Delivered to Slack

Enjo enhances team productivity by providing timely, data-driven alerts:

• Identifies stagnant tickets without recent updates
• Sends proactive notifications to Slack
• Suggests specific, actionable recommendations
• Delivers insights directly to relevant Slack channels

Key benefits:

1. Reduces ticket resolution time
2. Improves team responsiveness
3. Keeps all stakeholders informed
4. Enables immediate action within Slack

Ways to connect Slack and Jira

Enjo is not the only solution for your Jira Slack integration needs.

You can build your own Jira Slack integration. You can set up an incoming webhook in Slack and configure Jira to send notifications to that webhook. This allows you to receive Jira notifications in specific Slack channels.

While the Enjo app is purpose built for  IT use cases, there are other Slack apps that can be used as well. Halp Slack app can be used for IT support use cases.

All of these apps can be installed from the Slack App Directory or Atlassian marketplace. Regardless of the app, you will typically need to have permission to administer the Jira instance and the Slack workspace to set them up. 

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Enjo vs. Jira Cloud/Server Apps

While Atlassian's Jira Cloud and Server apps offer basic integration between Jira and Slack, Enjo provides a more comprehensive solution:

Jira Cloud App:
• Sends Jira Cloud notifications to Slack
• Previews Jira issues in Slack
• Creates Jira tickets from Slack

Jira Server App:
• Sends Jira Server notifications to Slack channels

Enjo's Enhanced Features:
• Supports both Jira Cloud and Server/DC
• Offers advanced customization options
• Provides sophisticated issue creation and preview capabilities
• Delivers unique reporting functionalities
• Enables customizable emoji actions
• Integrates with Slack workflows

Enjo vs Halp / JSM virtual agent

Halp / JSM virtual agent is an Atlassian product for small teams to manage employee requests directly in Slack. It has its own ticketing system that has some integration with Jira.

Enjo’s HelpDesk product connects Slack and Jira Service management to manage employee requests in Slack. Compared to Halp/ JSM virtual agent, Enjo does not have its own ticketing system, so it does not duplicate data when integrating with Jira. Enjo does not store any project data and only provides bi-directional updates between Slack and Jira on demand.

Enjo also automatically maps Jira requests to make the creation forms in Slack. Enjo also provides advanced customizations that are not possible in Halp.

Enterprise ready

Enjo’s Jira Slack integration is built to meet the security and reliable performance requirements at large enterprise deployments. Enjo is battle tested at 1000s of large enterprise deployments over the years.

Enjo has been built from the ground up with security in mind. Enjo’s security focus ensures customer data protection, data integrity, service reliability and compliance to international security standards at every level. We partner with external auditors annually for SOC-II Type 2, ISO 27001 and GDPR compliance. 

Enjo’s enterprise offering includes support for on-premise deployment, Slack enterprise grid, bot white-labeling, multi-level access control management and more. Enjo also provides premium 24*7 support, dedicated account manager, custom contracts, vendor evaluation, implementation and on-boarding consultations and more. 

Enterprise customers also get direct access to the Enjo product team in a shared Slack channel and all feature requests jump to the top of the queue automatically and get priority treatment. Enjo customer success team is accessible 24*7 365 and works closely with customers to ensure fastest value delivery for every team.

Getting started with Enjo

Want to get started? Book a free demo for you and your team.