Top 10 AI Support Agents in 2025: Best Tools for Enterprise Support

In 2025, AI Support Agents are transforming how enterprises manage IT support, HR support, and customer support. These intelligent tools automate repetitive tasks, resolve queries, and enhance efficiency, making them indispensable for modern businesses. But with so many options available, how do you choose the right one?

This article dives into the top 10 AI Support Agents for 2025, comparing their features and highlighting their strengths for enterprise automation. Let us help you to find the best fit for your IT, HR, or customer support needs.

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What Are AI Support Agents?

AI Support Agents are AI-powered platforms that streamline support functions using technologies like natural language processing (NLP), machine learning, and generative AI. Whether it’s troubleshooting IT issues, answering HR questions, or managing customer inquiries, these tools reduce costs and improve response times. Enterprises rely on them to handle everything from ticket creation to self-service knowledge bases.

Why compare them? Every business has unique needs. Some prioritize IT support automation, others focus on HR workflows, and many need robust customer service solutions. A side-by-side comparison ensures you pick a tool tailored to your goals, whether it’s scalability, ease of use, or integration with existing systems.

Comparison Criteria for AI Support Agents

To evaluate the best AI Support Agents, we’ve outlined key factors to consider:

• Integration Capabilities: Does the tool connect seamlessly with platforms like Slack, Microsoft Teams, Salesforce, or Jira?
• Customization: Can you train the AI with company-specific data or adapt it to your workflows?
• Ease of Use: Is it user-friendly, with low-code or no-code options for setup?
• Scalability: Can it manage high request volumes and grow with your enterprise?
• Security and Compliance: Does it meet data protection standards, crucial for regulated industries?
• Cost: What’s the pricing structure—free trials, subscriptions, or custom plans?
• Support and Training: Are there resources for implementation and ongoing assistance?

These criteria will guide you in selecting an AI agent that aligns with your enterprise support strategy.

Learn more on AI Support Agents →

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Top 10 AI Support Agents for 2025

1. Enjo

Enjo is an AI-driven support automation platform tailored for large companies, utilizing generative AI to streamline both employee and customer support tasks. It trains AI agents, referred to as Enjo copilots on company-specific data, such as past tickets and product documentation, to resolve support requests with human-like accuracy and efficiency.

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The platform offers a robust set of features, including Enjo workspaces for team collaboration, AI Agent Studio for no-code chatbot creation, AI Answers for training agents on knowledge bases, and AI Ticketing for seamless integration with systems like Jira and Salesforce. Additional tools such as Agent Assist, Insights, and Helpdesk Assessment further boost support efficiency by providing intelligent assistance and actionable analytics. 

Enjo supports multiple chat platforms, integration channels, and more including Slack, Microsoft Teams, and web chat, and includes user roles like Workspace admin and member for effective management.

Key Features:

• AI Agents: Automate support tasks using generative AI trained on company data.
• AI Agent Studio: A no-code tool to build custom chatbots tailored to specific needs.
• AI Answers: Enables agents to provide accurate responses by training on knowledge sources.
• AI Ticketing: Integrates effortlessly with ticketing systems like Jira and Salesforce.
• Multi-Channel Support: Compatible with Slack, Teams, and web chat for flexible communication.
• Insights & Analytics: Delivers performance data and highlights areas for improvement.

Find more details in our documentation.

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Best For:

• Enterprises looking for comprehensive automation across IT, HR, and customer support - learn more about enterprise solutions.
• Businesses aiming to unify employee and customer support in a single platform.
• Teams needing deep customization and integration with their existing systems.

2. Salesforce Agentforce

Salesforce Agentforce is a 2025 platform for building autonomous AI agents that provide 24/7  support. Integrated with Salesforce, it automates tasks like customer service and sales using low-code/pro-code tools. With Data Cloud and Tableau, it ensures scalability and security, boosting productivity and satisfaction.

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Key Features:

• AI Agents: 24/7 support for all.
• Integration: Works with Salesforce tools.
• Flexible Tools: Low-code and pro-code options.
• Scalable & Secure: Powered by Data Cloud and Tableau.
• Automation: Streamlines tasks.

3. Rovo

Rovo is Atlassian's AI-powered platform designed to boost team productivity and collaboration. It harnesses generative AI to deliver advanced features like search, chat, and automated agents, seamlessly integrating with Atlassian tools such as Jira and Confluence, as well as third-party applications. Rovo stands out by connecting and synthesizing information from multiple sources, providing contextual insights and automating workflows, making it a powerful tool for teams managing complex projects across various platforms.

Key Features

• AI-Driven Search: Quickly locate relevant information across connected tools and data sources, saving time and effort.
• Intelligent Chat: Enables real-time collaboration and decision-making with AI-assisted conversations.
• Automated Agents: Streamlines workflows by automating repetitive tasks and offering proactive suggestions.
• Integration with Atlassian Suite: Enhances tools like Jira for project management and Confluence for documentation.

Best For

• Teams Using Atlassian Products: Perfect for organizations already leveraging the Atlassian ecosystem.
• Cross-Functional Collaboration: Ideal for teams needing to manage and synthesize information from diverse sources.
• Workflow Automation: Great for improving efficiency by automating routine tasks.

4. Moveworks

Moveworks is an AI platform specializing in IT support automation for organisations. Recently acquired by ServiceNow in March 2025 for $2.85 billion, it uses natural language understanding to resolve employee requests instantly, integrating with tools like Slack, Microsoft Teams, and ServiceNow. It automates tasks such as software provisioning and password resets, serving over 5 million employees globally.

Key Features:

• AI Chatbot: Resolves IT issues in real-time.
• Integrations: Works with Slack, Teams, and ServiceNow.
• Automation: Handles routine IT tasks efficiently.
• Multi-Language: Supports over 100 languages.
• Scalability: Proven for large enterprises.

Best For:

• IT Support Automation: Streamlines help desk operations.
• Employee Productivity: Reduces resolution times.
• ServiceNow Users: Enhances existing workflows.

5. Aisera

Aisera is an AI platform that improves enterprise support by automating tasks across IT, HR, and customer service. Using domain-specific AI agents and AiseraGPT, it resolves requests quickly, integrating with over 500 tools like ServiceNow and Salesforce. It’s built for efficiency, cutting costs and boosting productivity.

Key Features:

• AI Agents: Automates IT, HR, and customer tasks.
• AiseraGPT: Powers natural, multilingual conversations.
• Integrations: Connects with 500+ enterprise apps.
• Workflow Automation: Streamlines complex processes.
• Insights: Provides analytics for performance tracking.

Best For:

• Multi-Department Support: Ideal for IT, HR, and customer automation.
• Cost Reduction: Reduces support expenses significantly.
• Scalable Self-Service: Perfect for large companies.

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6. IBM Watsonx Assistant

IBM Watsonx Assistant is a conversational AI platform excelling in customer support automation. Leveraging advanced natural language processing (NLP), it builds virtual agents that handle inquiries across multiple channels, integrating with tools like Slack and Salesforce. It’s part of IBM’s watsonx suite, emphasizing enterprise-grade solutions.

Key Features:

• Conversational AI: Strong NLP for natural interactions.
• Multi-Channel: Supports chat, voice, and more.
• Drag-and-Drop Builder: Easy agent creation for all users.
• Integrations: Works with Slack, Salesforce, and others.
• Security: Enterprise-level compliance and data protection.

Best For:

• Customer Support: Automates inquiries effectively.
• Cross-Industry Use: Fits retail, healthcare, and more.
• Secure Solutions: Ideal for regulated sectors.

7. Espressive

Espressive is an AI platform focused on employee support, featuring its Barista virtual assistant to automate IT, HR, and facilities tasks. It integrates with systems like ServiceNow and Microsoft Teams, achieving high resolution rates and reducing help desk calls for enterprises.

Key Features:

• Barista AI: Automates employee queries fast.
• Integrations: Syncs with ServiceNow, Teams, and more.
• High Resolution: Resolves most issues autonomously.
• Multi-Department: Covers IT, HR, and facilities.
• Ease of Use: Simple deployment and adoption.

Best For:

• Employee Support: Streamlines internal queries.
• Help Desk Relief: Cuts ticket volume significantly.
• Quick Deployment: Ideal for rapid setup needs.

8. Forethought

Forethought is a GenAI platform designed for customer support automation. It autonomously resolves inquiries across chat, voice, and email, using intent detection to reduce agent workload. It integrates with tools like Zendesk and Salesforce, enhancing support efficiency.

Key Features:

• Autonomous Resolution: Handles inquiries independently.
• Multi-Channel: Supports chat, voice, and email.
• Intent Detection: Predicts and resolves user needs.
• Integrations: Works with Zendesk, Salesforce, etc.
• Efficiency: Speeds up customer service processes.

Best For:

• Customer Support: Automates high-volume inquiries.
• Agent Workload Reduction: Frees up human agents.
• Multi-Platform Use: Fits diverse support channels.

9. Ada

Ada is an AI-powered platform excelling in customer support, automating over 70% of inquiries across messaging, email, and phone. Used by brands like Meta and Verizon, it offers multilingual support and integrates with tools like Zendesk and Salesforce for seamless service.

Key Features:

• Multi-Channel: Covers messaging, email, phone.
• Multilingual: Supports diverse customer bases.
• Integrations: Syncs with Zendesk, Salesforce, etc.
• Scalability: Handles large inquiry volumes.

Best For:

• Customer Service: Ideal for high-volume automation.
• Global Reach: Perfect for multilingual support.
• Big Brands: Suits enterprise-scale operations.

10. Sierra

Sierra is a conversational AI platform tailored for customer support, focusing on secure, personalized interactions for consumer brands. It ensures compliance and trust, integrating with enterprise systems to deliver scalable, human-like service experiences.

Key Features:

• Personalized AI: Tailors responses to users.
• Security Focus: Prioritizes compliance and data protection.
• Scalability: Grows with enterprise needs.
• Integrations: Connects with key business systems.
• Trustworthy: Built for regulated industries.

Best For:

• Customer Experience: Enhances brand interactions.
• Secure Support: Ideal for compliance-heavy sectors.
• Consumer Brands: Perfect for personalized service.

Conclusion

In 2025, the world of AI Support Agents is brimming with powerful tools designed to revolutionize IT support, HR support, and customer support for enterprises. From all the top 10 platforms, they offer a variety of strengths to meet diverse business needs. 

However, Enjo emerges as a standout choice, delivering a unified solution that tackles all three areas: IT, HR, and customer support with ease. Its AI agents, trained on your company’s unique data, provide tailored, efficient resolutions, while features like the no-code AI Agent Studio and integrations with tools like Jira and Salesforce make it a versatile, scalable option for any enterprise.

Enjo.ai offers a practical, all-in-one platform to streamline your operations and elevate satisfaction for employees and customers alike. Don’t just take our word for it—sign up for a free trial or book a demo today to experience what's possible firsthand.

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