Impact

Blogs

Top Trends in AI Service Desk for 2025 and Beyond

Discover the top trends shaping AI service desks in 2025 and beyond. From conversational AI to predictive analytics, learn how these innovations are transforming IT support and driving unparalleled efficiency.

What is Service Desk Automation? A Comprehensive Guide to IT Support Automation with Enjo

Streamline your IT support, reduce costs, and improve user satisfaction with service desk automation. This guide explains what it is, how it works, and how to implement it effectively.

Agentic AI Explained: The New Frontier of Generative AI

Agentic AI transforms AI from a passive tool into an active partner in business operations. Instead of merely automating tasks, it collaborates with human teams to enhance decision-making and drive innovation.

How Does an AI Service Desk Work: Unveiling the Technology Behind Modern Help Desks

Discover how AI service desks transform customer support with advanced NLP, machine learning, and automation. Learn about AI service desk architecture, workflows, and the technology driving efficient, scalable help desks.

Metrics That Matter: How to Measure the Impact of Support Automation

Discover the key metrics to evaluate the success of customer service automation. Learn how automation enhances efficiency, reduces costs, and strengthens customer loyalty.

Introduction to Support Automation: Why It’s the Future of Customer Service

Discover how support automation is transforming customer service by delivering efficient, personalized, and scalable solutions to meet modern customer demands.

Chatbots vs. Conversational AI: Understanding the Key Differences

Discover the crucial differences between chatbots and conversational AI. Learn how conversational AI revolutionizes business communication with efficiency and personalization.

Evaluating Support Service AI Agents: Key Metrics for Success | Enjo AI

Choosing the right AI agent for your business? Our guide covers the key metrics you need to consider, from performance and reliability to cost and security. Explore with Enjo AI.

AI Service Desk Benefits for ITSM: From Cost Savings to Employee Experience

Transform your IT support with AI-powered service desks. From instant resolution to cost savings, explore the benefits backed by real implementation data.

AI Service Desk: An Introduction to Support Automation

Discover how AI Service Desks transform enterprise support, increase efficiency, and upgrade user experiences. Learn to implement with Enjo’s expert guidance today.

2025 Customer Service Automation Guide: The Future of Serving with AI

Looking for the best AI customer support solution? Learn how platforms like Enjo adapt to your needs and integrate with existing systems for optimal support automation.

What are AI Agents - Enjo | AI Support Agent

An AI agents helps you to autonomously completes tasks, making decisions based on its environment, inputs, and set goals all based on context with their agentic behaviour.

Why Use Teams with SharePoint [Integration Guide Inside]

With a more cohesive, efficient, and productive work environment, integrating Teams and SharePoint presents integral IT support use cases and benefits. Find out!

Conversational Ticketing: Everything You Need to Know in 2025

Conversational ticketing solution brings your employees and clients together with your agents to engage more effectively.

When Do Microsoft Teams and Sharepoint Get Integrated?

Explore the various scenarios when Microsoft Teams and SharePoint get integrated and come together for seamless IT support collaboration.

Types of Conversational Ticketing System

Conversational ticketing is a new and better way to support your customers. This blog grasp different types of conversational ticketing options available in the market.

Top 6 Slack Wiki Platforms in 2025

Learn about the best slack wiki choices for your company. Find a comparison of various Slack wikis to choose which one is best for you.

Top 8 IT Support Chatbots for 2025 and Beyond

Boost customer experience with top IT support chatbots in 2025. Explore the essential tools that maximize efficiency and meet evolving expectations.

Halp vs Enjo: Which Slack Ticketing System is Right for You?

Looking for an efficient Slack ticketing system? In this blog, we will give you an insight into two leading Slack ticketing systems.- Halp and Enjo

How to Evaluate Service Desk Automation Software?

Discover how to evaluate service desk automation software effectively. Check out this guide to learn more about service desk automation

Smart Assistant at the Center of Every Digital Workplace

Unlock the potential of smart assistants, powering every digital workplace with seamless collaboration, knowledge management, and task automation.

AI Service Desk Automation: Challenges, Benefits and Ideas

AI Service desk automation streamlines IT tasks through ticketing, self-service portals, and workflow tools, reducing manual efforts and boosting efficiency.

Best 10 Service Desk Automation Ideas

Discover the top 10 service desk automation ideas that can revolutionize your IT support and services in 2024

The Role of IT Support Chatbots in Enhancing IT Operations

IT support chatbots are essential in automating IT processes, enhancing IT operations, and providing outstanding IT services.

An Ultimate Guide to Implementing IT Support Chatbots

Implementing IT support chatbots helps organizations provide instant IT support and seamless user experience. Read this in-depth guide to learn more

Top 5 IT Chatbot Trends to Watch Out for in 2025

IT chatbot trends indicate that 2025 will be a turning point, with robust developments poised to revolutionize digital interactions. Read our blog to learn about the best chatbot trends for 2024

10 IT Chatbot Use Cases to Elevate Your User Experience

IT chatbots are poised to transform how organizations handle their IT support and user experience. Read this blog to discover top IT chatbot use cases

IT Service Desk Automation: Top Use cases

Discover the top IT service desk automation use cases and how it can revolutionize your IT support and service operations

6 IT Help Desk Best Practices

Learn about the IT help desk's best practices for enhanced efficiency, customer satisfaction, and continuous improvement.

How to Integrate Microsoft Teams and Sharepoint?

Unlock the best Microsoft Teams-SharePoint integration methods and sync your IT support workflows between multiple channels and groups. Follow the screenshots inside.

Step-by-Step Guide to Setting Up Your Slack Knowledge Base

Slack knowledge base helps employees with their daily tasks by providing instant access to information and streamlining knowledge retrieval.

Introducing Enjo: The Future of Support Automation is Here

Unleash the power of Generative AI! Enjo automates repetitive tasks, empowers agents & delivers exceptional customer experiences. Learn more about the future of support.

How to Use Microsoft Teams as a Knowledge Base?

Learn about using Microsoft Teams a knowledge base and also on using Teams to surf knowledge from other knowledge bases like Google Drive, Confluence, Notion etc.

How to Support your Customers in Slack in 2025?

Learn how to leverage Slack for efficient customer support. This guide explores seamless ticketing, real-time collaboration, and knowledge management.

Slack Ticketing System 101: How to Implement and Save Time?

Use Slack ticketing system for your IT support team with Enjo and save time. Here's a quick guide on how you can directly implement ticketing system for Slack.

How to Easily Configure and Share SLA Reports in Slack?

Once you have set up Enjo.ai, you can configure a number of Jira Service Desk reports and charts in Slack including bringing SLA reports in Slack.

How to Automate IT Support with Slack Ticketing System?

Boost IT team productivity with Slack's ticketing system: efficient ticket management, real-time collaboration, and automated knowledge base integration.

GenAI in Teams-SharePoint Integration [Latest Use Cases]

This blog explores the essential role of GenAI in enhancing the integration of Microsoft Teams and SharePoint, with a specific focus on how it assists IT support teams.

A Guide to Microsoft Teams and SharePoint Integration Best Practices

Microsoft Teams and SharePoint are the go-to tools for amping up teamwork and handling documents like a pro. Delve deeper into Teams-SharePoint integration best practices.

Fundamentals of Service Desk Automation

Learn how service desk automation revolutionizes IT AI service desks, it's key functions, impacts, and steps to automate your service desk effectively.

Role of L2 Support in Modern IT Organizations

Elevate the efficiency of your L2 support team with Enjo. Auto defect resolution process, assess severity of customer issues, and create tickets in Jira without leaving Slack

5 ways to use Slack Wiki

Slack wiki can be used in a variety of ways. The most frequent ways to use Slack wiki are explained in detail with Slack wiki images.

Best Conversational Ticketing Systems in 2025

In this blog we evaluate the best conversational ticketing platforms- Halp, Lessonly, Moveworks and Enjo on the basis of features offered, pros, cons and pricing.

A Definitive Guide to Teams and SharePoint Integration in 2024

Understand how to implement Microsoft Teams and SharePoint integration. Uncover the best IT support use cases and elements of Teams and SharePoint.

Benefits of Automating Your IT Service Desk

Boost your IT support to new heights with an AI service desk. Discover the top benefits of IT service desk automation.

6 Ways Employees Can Create Jira Helpdesk Requests in Slack

Six different methods to create a Jira ticket in Slack , challenges with using Jira service management and how Enjo improves efficiency of using Jira service management from Slack.

Best Jira Slack Integration in 2025 for IT teams

Jira Slack integration automates your workflow. It helps you easily track, update and create Jira tickets in Slack with Enjo Jira Slack integration.

Security Excellence

Your Data, Our Priority

At Enjo.AI, security is paramount. Rest easy knowing your data is protected with industry-leading security measures.

Best-in-class security trusted by thousands of leading brands in the US and around the world.
Our security practice includes state-of-the-art encryption, trusted infrastructure and service partners, periodic third party audits and continuous monitoring to ensure that your data is always secure.
Made by a founding team with 4 decades of experience at some of the largest enterprises with industry leading security practices.