Blogs
What is Slack Wiki and How to Get Started in Minutes?
Learn about Slack Wiki and how to use it to respond to Slack questions. To integrate Confluence with Slack, follow this step-by-step approach.
What are AI Agents - Enjo | AI Helpdesk
An AI agents helps you to autonomously completes tasks, making decisions based on its environment, inputs, and set goals all based on context with their agentic behaviour.
Why Use Teams with SharePoint [Integration Guide Inside]
With a more cohesive, efficient, and productive work environment, integrating Teams and SharePoint presents integral IT support use cases and benefits. Find out!
Conversational Ticketing: Everything You Need to Know in 2025
Conversational ticketing solution brings your employees and clients together with your agents to engage more effectively.
When Do Microsoft Teams and Sharepoint Get Integrated?
Explore the various scenarios when Microsoft Teams and SharePoint get integrated and come together for seamless IT support collaboration.
Types of Conversational Ticketing System
Conversational ticketing is a new and better way to support your customers. This blog grasp different types of conversational ticketing options available in the market.
Top 6 Slack Wiki Platforms in 2025
Learn about the best slack wiki choices for your company. Find a comparison of various Slack wikis to choose which one is best for you.
Top 8 IT Support Chatbots for 2025 and Beyond
Boost customer experience with top IT support chatbots in 2025. Explore the essential tools that maximize efficiency and meet evolving expectations.
Halp vs Enjo: Which Slack Ticketing System is Right for You?
Looking for an efficient Slack ticketing system? In this blog, we will give you an insight into two leading Slack ticketing systems.- Halp and Enjo
How to Evaluate Service Desk Automation Software?
Discover how to evaluate service desk automation software effectively. Check out this guide to learn more about service desk automation
Smart Assistant at the Center of Every Digital Workplace
Unlock the potential of smart assistants, powering every digital workplace with seamless collaboration, knowledge management, and task automation.
Service Desk Automation: Challenges, Benefits and Ideas
Service desk automation streamlines IT tasks through ticketing, self-service portals, and workflow tools, reducing manual efforts and boosting efficiency.
Best 10 Service Desk Automation Ideas
Discover the top 10 service desk automation ideas that can revolutionize your IT support and services in 2024
The Role of IT Support Chatbots in Enhancing IT Operations
IT support chatbots are essential in automating IT processes, enhancing IT operations, and providing outstanding IT services.
An Ultimate Guide to Implementing IT Support Chatbots
Implementing IT support chatbots helps organizations provide instant IT support and seamless user experience. Read this in-depth guide to learn more
Top 5 IT Chatbot Trends to Watch Out for in 2025
IT chatbot trends indicate that 2025 will be a turning point, with robust developments poised to revolutionize digital interactions. Read our blog to learn about the best chatbot trends for 2024
10 IT Chatbot Use Cases to Elevate Your User Experience
IT chatbots are poised to transform how organizations handle their IT support and user experience. Read this blog to discover top IT chatbot use cases
IT Service Desk Automation: Top Use cases
Discover the top IT service desk automation use cases and how it can revolutionize your IT support and service operations
6 IT Help Desk Best Practices
Learn about the IT help desk's best practices for enhanced efficiency, customer satisfaction, and continuous improvement.
How to Integrate Microsoft Teams and Sharepoint?
Unlock the best Microsoft Teams-SharePoint integration methods and sync your IT support workflows between multiple channels and groups. Follow the screenshots inside.
Introducing Enjo: The Future of Support Automation is Here
Unleash the power of Generative AI! Enjo automates repetitive tasks, empowers agents & delivers exceptional customer experiences. Learn more about the future of support.
Step-by-Step Guide to Setting Up Your Slack Knowledge Base
Slack knowledge base helps employees with their daily tasks by providing instant access to information and streamlining knowledge retrieval.
How to Use Microsoft Teams as a Knowledge Base?
Learn about using Microsoft Teams a knowledge base and also on using Teams to surf knowledge from other knowledge bases like Google Drive, Confluence, Notion etc.
How to Support your Customers in Slack in 2024?
Learn how to leverage Slack for efficient customer support. This guide explores seamless ticketing, real-time collaboration, and knowledge management.
Slack Ticketing System 101: How to Implement and Save Time?
Use Slack ticketing system for your IT support team with Enjo and save time. Here's a quick guide on how you can directly implement ticketing system for Slack.
How to Easily Configure and Share SLA Reports in Slack?
Once you have set up Enjo.ai, you can configure a number of Jira Service Desk reports and charts in Slack including bringing SLA reports in Slack.
How to Automate IT Support with Slack Ticketing System?
Boost IT team productivity with Slack's ticketing system: efficient ticket management, real-time collaboration, and automated knowledge base integration.
GenAI in Teams-SharePoint Integration [Latest Use Cases]
This blog explores the essential role of GenAI in enhancing the integration of Microsoft Teams and SharePoint, with a specific focus on how it assists IT support teams.
A Guide to Microsoft Teams and SharePoint Integration Best Practices
Microsoft Teams and SharePoint are the go-to tools for amping up teamwork and handling documents like a pro. Delve deeper into Teams-SharePoint integration best practices.
Fundamentals of Service Desk Automation
Learn how service desk automation revolutionizes IT service desks, it's key functions, impacts, and steps to automate your service desk effectively.
Role of L2 Support in Modern IT Organizations
Elevate the efficiency of your L2 support team with Enjo. Auto defect resolution process, assess severity of customer issues, and create tickets in Jira without leaving Slack
5 ways to use Slack Wiki
Slack wiki can be used in a variety of ways. The most frequent ways to use Slack wiki are explained in detail with Slack wiki images.
Best Conversational Ticketing Systems in 2025
In this blog we evaluate the best conversational ticketing platforms- Halp, Lessonly, Moveworks and Enjo on the basis of features offered, pros, cons and pricing.
A Definitive Guide to Teams and SharePoint Integration in 2024
Understand how to implement Microsoft Teams and SharePoint integration. Uncover the best IT support use cases and elements of Teams and SharePoint.
Benefits of Automating Your IT Service Desk
Boost your IT support to new heights with an AI service desk. Discover the top benefits of IT service desk automation.
6 Ways Employees Can Create Jira Helpdesk Requests in Slack
Six different methods to create a Jira ticket in Slack , challenges with using Jira service management and how Enjo improves efficiency of using Jira service management from Slack.
Best Jira Slack Integration in 2025 for IT teams
Jira Slack integration automates your workflow. It helps you easily track, update and create Jira tickets in Slack with Enjo Jira Slack integration.
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